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Customer CommunicationsRead more
Email and SMS Communication
This guide explains how to use the email and SMS integration in Taino, allowing agents to send and receive messages directly from the platform. It covers how to access the messaging section, manage communications, and receive real-time notifications, ensuring all interactions are properly tracked in customer records.
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Customer CommunicationsRead more
RingCentral Integration for Calls and Texts
This guide explains how to set up and use the RingCentral integration within Taino Solutions, allowing agents to manage phone calls and text messages directly from the platform. It covers configuration steps, accessing communication logs, and using the embedded RingCentral widget for seamless interactions.