SMS - Twilio Integration Setup Guide

This guide provides detailed steps for integrating Twilio SMS within the Taino Solutions platform, covering account setup, WebHook configuration, and A2P 10DLC compliance. With this setup, your agency can manage SMS messaging seamlessly and stay compliant with regulatory requirements.

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Jorge Vera
  • 3 months ago
  • Published

Getting Started with Twilio SMS Integration

Step 1: Get Your Twilio Credentials
Retrieve your Twilio credentials from your Twilio Console under the 'Develop' section. Locate 'Project Info' to access the Account SID, Auth Token, and other key information.

Twilio Account Info Example
Step 2: Set Up WebHooks

Configure WebHooks in Twilio to handle incoming and failed SMS messages. In Twilio, navigate to your chosen phone number’s settings and locate the 'Messaging' section at the bottom:

  • A MESSAGE COMES IN: https://agents.tainosolutions.com/SmsWebHook/Reply/<AgencyCode>
  • PRIMARY HANDLER FAILS: https://agents.tainosolutions.com/SmsWebHook/Fail/<AgencyCode>

Your <AgencyCode> can be found under Administration > Integration > SMS Settings in Taino Solutions.

Twilio WebHook Setup Example
Step 3: Register for A2P 10DLC Compliance

Starting August 31, 2023, all SMS messages sent to U.S. numbers through Twilio must be registered as A2P 10DLC campaigns to ensure compliance with industry standards. Follow these steps to register:

Conclusion

By following these steps, your agency will be set up to use Twilio’s SMS services within the Taino Solutions platform effectively and in full compliance with current regulations. Be sure to complete the A2P 10DLC registration process to maintain industry compliance and avoid potential disruptions in SMS delivery to U.S. numbers. For further assistance, consult Twilio’s support resources or reach out to Taino Solutions support for specific integration questions.

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