Getting Started with Twilio SMS Integration
Step 1: Get Your Twilio Credentials
Retrieve your Twilio credentials from your Twilio Console under the 'Develop' section. Locate 'Project Info' to access the Account SID, Auth Token, and other key information.

Step 2: Set Up WebHooks
Configure WebHooks in Twilio to handle incoming and failed SMS messages. In Twilio, navigate to your chosen phone number’s settings and locate the 'Messaging' section at the bottom:
- A MESSAGE COMES IN:
https://agents.tainosolutions.com/SmsWebHook/Reply/<AgencyCode>
- PRIMARY HANDLER FAILS:
https://agents.tainosolutions.com/SmsWebHook/Fail/<AgencyCode>
Your <AgencyCode>
can be found under Administration > Integration > SMS Settings in Taino Solutions.

Step 3: Register for A2P 10DLC Compliance
Starting August 31, 2023, all SMS messages sent to U.S. numbers through Twilio must be registered as A2P 10DLC campaigns to ensure compliance with industry standards. Follow these steps to register:
- Review the A2P 10DLC registration guide on Twilio’s support page.
- Refer to our compliance article for guidance on managing SMS consent and compliance through Taino Solutions.
- For step-by-step instructions on applying for A2P 10DLC registration, see our Twilio A2P 10DLC Campaign Registration Guide.
Conclusion
By following these steps, your agency will be set up to use Twilio’s SMS services within the Taino Solutions platform effectively and in full compliance with current regulations. Be sure to complete the A2P 10DLC registration process to maintain industry compliance and avoid potential disruptions in SMS delivery to U.S. numbers. For further assistance, consult Twilio’s support resources or reach out to Taino Solutions support for specific integration questions.